Contact Us

Greetings from Soothease, your trusted online retailer proudly headquartered in the vibrant city of Chicago! We understand the anticipation and excitement that comes with online shopping, and we are here to provide detailed information about our shipping practices, timeframes, and policies. Our goal is to ensure transparency and set clear expectations, so you can have the best possible shopping experience with us.

Shipping Timeframes and Expectations

When you choose Free Shipping at checkout, please anticipate a delivery timeframe of 7-12 business days. We kindly ask for your patience and request that you wait until this period has elapsed before reaching out to our customer service team with inquiries regarding your order's status.

It is important to note that due to high demand, coupled with unexpected delays resulting from the ongoing global situation with the virus, there may be occasional lags in the shipping and updating of order statuses from postal services such as USPS, FedEx, and DHL. We are in constant communication with these carriers and are doing everything in our power to expedite your order's journey to your doorstep.

Processing and Shipping of Your Order

Rest assured, our dedicated team is working diligently to process and ship all orders within a prompt timeframe of 1-4 business days from the time of your order placement. We understand the urgency and significance of your purchases, particularly during these challenging times, and we are committed to ensuring that your items reach you as swiftly as possible.

Support and Understanding

We would like to extend our deepest gratitude for your patience, cooperation, and understanding as we navigate through these sensitive times together. Our customer support team is available 24/7 via email, ready to assist with any questions or concerns you may have.

Shipping Information and Resources

For more detailed information on our shipping practices and policies, we encourage you to visit our dedicated Shipping Info page at /pages/shipping-info. Here, you will find a comprehensive guide that outlines how our shipping process works, helping to answer any potential queries you might have.

Track Your Order

To keep tabs on your order's journey, you can utilize the tracking services provided by DHL and USPS through the following links:

Returns and Refunds

If you need to initiate a return or inquire about our refund policy, please visit our Refund Policy page at Additionally, if you are eligible for a return, you can fill out the necessary form at

Need Further Assistance?

If your question remains unanswered, please do not hesitate to contact us at

We are here for you. From our base in Chicago to your doorstep, we are committed to providing a seamless and transparent shopping experience. We wish you and your family good health and are grateful for your trust in Soothease.

Best Wishes, The Soothease Team Chicago, IL . 

8770 West Bryn Mawr Avenue 60631

Phone: 872-298-4055

*Note: For order-related inquiries, please prefer contacting us via email for a quicker and more efficient response.